WonderPrintLab.com - Terms and Conditions and Privacy Policy

1.1. These Terms and Conditions ("Terms", "T&C") govern your ("you", "your", "User") access to and use of the services provided by Radix Catch, Lda, a company registered in under registration number, with its registered office at ("WonderPrintLab.com", "we", "us", "our"). Our services involve the generation of custom images using artificial intelligence ("AI") based on User input, and the subsequent printing of these images onto physical products ("Products") which are then shipped to you (collectively, the "Service").

1.2. By accessing or using the Service, including placing an order, you agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference and available at our website. If you do not agree to all the terms and conditions, you must not access the website or use any Services.

1.3. We recommend that you read these Terms and the Privacy Policy carefully and in their entirety before using our Service. Your use of the Service is expressly conditioned upon your acceptance of these Terms and the Privacy Policy. Linking acceptance to both documents ensures awareness that service use involves the data practices described in the Privacy Policy, fulfilling transparency obligations early under data protection laws.

2.1. WonderPrintLab.com provides a unique Service that allows Users to select pre-determined picture effects and upload reference images (collectively, "Input") to generate custom digital images using AI technology.

2.2. Following the AI image generation and an approval process detailed in Section 6, WonderPrintLab.com facilitates the printing of the User-approved custom AI-generated image onto a physical Product selected by the User (e.g., canvas prints, posters, mugs), through a set of select partners.

2.3. The Service concludes with the shipping of the final, custom-made Product to the address provided by the User, also through the logistics of selected partners and couriers.

2.4. The Service is fundamentally about creating bespoke items where the AI generation based on your specific Input is a core part of the customization process, resulting in a unique Product tailored to your specifications. This combined nature of AI generation and physical production is crucial for defining the product as "custom-made" or "personalised" under applicable consumer law, which has implications for your return rights as detailed in Section 9.

3.1. The Service is primarily intended for use by consumers residing within the European Union (EU) and the European Economic Area (EEA).

3.2. These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of our country of residence, Portugal.

3.3. As an online trader targeting consumers in the EU, we are required to inform you about the European Commission's Online Dispute Resolution (ODR) platform. You can access the ODR platform for resolving disputes online at: http://ec.europa.eu/consumers/odr. We are willing to participate in out-of-court dispute resolution proceedings before a consumer dispute resolution body.

4.1. The AI models used by WonderPrintLab.com to generate custom images are based on commercial third-party technology (e.g., utilizing services provided by OpenAI).

4.2. Data Use Commitment: We are committed to protecting your privacy and the confidentiality of your creative inputs. Your Input (including text prompts and any reference images you provide) submitted for the purpose of generating a custom image is processed solely for the purpose of creating that specific custom image for your order and fulfilling that order.

4.3. No AI Training: We explicitly state and contractually ensure, where applicable through Data Processing Agreements with our AI service providers, that your Input data will NOT be used to train or improve the underlying AI models used by us or our third-party AI providers. This commitment is central to our service and aligns with data protection principles of purpose limitation and data minimization under the GDPR. This provides a stronger assurance than solely relying on the AI provider's potentially changeable terms and necessitates alignment in our agreements with providers like OpenAI.

5.1. User Responsibility for Input: You are solely responsible for all Input you provide to the Service. This includes ensuring that your Input is accurate, lawful, does not infringe any third-party rights, and complies with these Terms.

5.2. Content Guidelines: You agree not to use the Service to request or generate images based on Input that is:

• Illegal, unlawful, or promotes illegal activity.
• Harmful, threatening, abusive, harassing, defamatory, libelous, invasive of another's privacy, or hateful.
• Infringing upon any third party's intellectual property rights (including copyright, trademark, patent, trade secret), rights of publicity, rights of privacy, or other proprietary rights.
• Obscene, vulgar, pornographic, or otherwise objectionable. Specifically, no NSFW (Not Safe For Work) content or Input intended to generate NSFW content is permitted.
• Intended to deceive, mislead, or impersonate any person or entity.
• Containing viruses, malware, or other harmful code.
• Violating the usage policies of our underlying AI service provider (e.g., OpenAI's policies found at https://openai.com/policies/usage-policies/), although WonderPrintLab.com reserves the final right to determine acceptable content.

5.3. Right to Refuse/Cancel: WonderPrintLab.com reserves the right, in its sole discretion, to refuse to process any Input, cancel any order, or terminate or suspend your access to the Service if we believe, in our judgment, that your Input or intended use violates these Content Guidelines, our Terms, or applicable law. In cases where an order is cancelled due to a violation of these guidelines after costs have been incurred (e.g., AI generation fees), you may not be entitled to a refund.

5.4. Intellectual Property - Input: You represent and warrant that you own or have obtained all necessary rights, licenses, consents, and permissions to provide the Input (especially any reference images) to us for processing and use in accordance with these Terms.

5.5. Intellectual Property - Output:

a) Ownership: Subject to your compliance with these Terms and the terms of our AI service provider (e.g., OpenAI), we assign to you any rights, title, and interest we may have in the specific digital image ("Output") generated by the AI based on your Input during the fulfillment of your order. This aligns with policies of providers like OpenAI who generally assign output rights to the user.

b) Disclaimers & User Responsibility: You acknowledge and agree that:

• The field of AI-generated content and its copyright status is evolving and legally uncertain. Copyright law in many jurisdictions requires human authorship, and the extent to which AI-generated Output can be copyrighted is not fully settled. We make no representation or warranty regarding the copyrightability of the Output.
• AI models may generate the same or similar Output for other users based on different or similar Inputs. You do not obtain exclusive rights to the Output merely through its generation via our Service.
• You are solely responsible for ensuring that your subsequent use of the Output (e.g., public display, commercial use) does not infringe upon the rights of any third party (e.g., if the Output unintentionally resembles an existing copyrighted work, trademark, or violates publicity/privacy rights).
• While our AI service provider (e.g., OpenAI) may offer certain indemnities ("Copyright Shield") against third-party IP claims related to the Output under specific conditions for certain user tiers, these indemnities are subject to significant limitations and exclusions (e.g., they typically do not cover issues arising from your Input or modifications you make). You should consult the AI provider's terms directly for details. WonderPrintLab.com provides no separate or additional intellectual property warranty or indemnity for the Output. The responsibility for ensuring the lawful use of the Output rests entirely with you.

5.6. AI Transparency: You acknowledge that the custom images provided through this Service are generated using artificial intelligence technology. This disclosure is made in the interest of transparency and in consideration of emerging regulations such as the EU AI Act, which may require labeling of AI-generated content.

6.1. Placing an Order: To use the Service, you must select a Product type, provide the necessary Input (reference images, additional input), complete the order form, and make payment.

6.2. Initial Image Generation: Upon receiving your complete order and payment, WonderPrintLab.com will use its AI tools to generate an initial custom digital image based on your Input.

6.3. Image Review Email: We will send the initial generated image to the email address associated with your order for your review.

6.4. 24-Hour Review Period: You will have twenty-four (24) hours from the timestamp of the delivery of the review email to examine the initial image and notify us if you require any adjustments. Adjustment requests must be submitted via the method specified in the email (e.g., by replying directly, using a provided link).

6.5. Adjustments: If you request adjustments within the 24-hour period, we will make reasonable efforts to modify the image based on your feedback and send you a revised image via email. You may request further reasonable adjustments to the revised image.

6.6. Approval and Production Trigger: Your order regarding the custom image design will be considered final and sent to the printing/production phase under the following conditions:

• You explicitly approve the initial or a revised image via the specified method; OR
• You do not provide any feedback, approval, or request for adjustments within the initial 24-hour review period following the delivery of the initial image review email; OR
• After we send you a revised image based on your request, you do not respond with further adjustment requests or approval within two (2) working days.

6.7. Consequence of Approval/Inaction: Once an image is deemed approved (either explicitly by you or by inaction as defined in clause 6.6), the design is locked, and the order will proceed to production. No further changes to the image design can be made after this point. Production typically commences within two (2) working days following the image approval trigger. The clarity of this workflow, including the defined review window and the consequences of inaction, is crucial for operational efficiency and ensuring fairness under EU consumer law.

7.1. Pricing: All prices for Products and Services are displayed on our website. Prices are quoted in Euros (€) and are inclusive of Value Added Tax (VAT) where applicable, unless stated otherwise. Shipping costs are calculated separately and displayed during the checkout process before you confirm your order, ensuring compliance with EU requirements for price transparency.

7.2. Payment: Payment must be made in full at the time of placing the order using one of the accepted payment methods indicated on our website. We utilize secure third-party payment processors to handle transactions; we do not store your full credit card or bank account details. Order processing, including AI image generation, will commence only after successful payment confirmation.

7.3. Order Confirmation: After you place an order and payment is successfully processed, you will receive an order confirmation email detailing your purchase, including the order number, Product details, price, and shipping address. This confirmation signifies our acceptance of your order, subject to these Terms.

8.1. Production Time: Production of your custom Product will commence after the image design is approved or deemed approved as per Section 6. Estimated production times (e.g., 3-5 working days) are indicated on our website or during the order process.

8.2. Shipping Time: Once production is complete, your Product will be shipped to the delivery address provided. Estimated shipping times (e.g., 5-10 working days within the EU) depend on the destination and the shipping carrier.

8.3. Estimates & Disclaimers: All production and shipping times provided are estimates only. While we strive to meet these estimates, actual times may vary due to factors beyond our reasonable control, including but not limited to production partner capacity, material availability, shipping carrier delays, customs processing (if applicable), and peak season volumes. We are not liable for delays caused by such external factors, though we will endeavor to keep you informed of significant delays.

8.4. Shipping Carriers: We use reputable third-party shipping carriers. Details may be provided during checkout or in shipping confirmation emails.

8.5. Risk of Loss: The risk of loss or damage to the Products passes to you upon delivery to the address specified in your order.

9.1. No Right of Withdrawal for Custom Goods: Please note that the Products offered through our Service are custom-made according to your specific Input and generated/printed on demand. Therefore, in accordance with Article 16(c) of the EU Consumer Rights Directive (2011/83/EU), the standard 14-day statutory right of withdrawal ("cooling-off period") does not apply to these Products, as they are considered "goods made to the consumer's specifications" or "clearly personalised". You cannot return Products simply because you changed your mind.

9.2. Exceptions: Defects, Damage, or Non-Conformity: Notwithstanding clause 9.1, you are entitled to remedies if the Product you receive is:

• Defective (e.g., significant flaws in the print quality, material defects);
• Damaged during shipping; or
• Not in conformity with the order (e.g., wrong item, wrong size, significantly different from the approved image beyond acceptable tolerances).

9.3. Reporting Procedure: If you receive a Product that falls under clause 9.2, you must contact our customer service team at help@WonderPrintLab.com within thirty (30) days of the delivery date. Your report must include your order number, a description of the issue, and clear photographic evidence documenting the defect, damage, or non-conformity. This 30-day period is requested for the prompt handling of issues apparent upon delivery.

9.4. Resolution Process: Upon receiving your timely report and evidence, we will review the claim. If we verify the defect, damage, or non-conformity, we will work with you to find a satisfactory resolution. This may include, at our discretion or as required by law, offering a replacement of the Product at no additional cost to you, or providing a partial or full refund if a replacement is not feasible, appropriate, or preferred under the circumstances dictated by the legal guarantee.

9.5. Legal Guarantee of Conformity: The policy outlined in this section does not limit or replace your statutory rights under the legal guarantee of conformity provided by EU law (implementing Directive (EU) 2019/771). This legal guarantee generally lasts for a minimum of two years from the delivery of the goods and covers defects or lack of conformity that existed at the time of delivery, even if they become apparent later. Claims under the legal guarantee may be subject to different procedures and timeframes as defined by applicable national law. The 30-day reporting window in clause 9.3 facilitates rapid resolution of obvious issues but does not extinguish your rights under the longer statutory guarantee period.

9.6. Print Quality Commitment: For more detailed information on our quality standards, examples of acceptable variations, please contact us directly at help@wonderprintlab.com.

10.1. To the fullest extent permitted by applicable law, WonderPrintLab.com, its affiliates, officers, directors, employees, agents, suppliers, or licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose

10.2. Our total liability to you for any claims arising out of or relating to these Terms or the Service, whether in contract, tort, or otherwise, is limited to the amount you paid us for the specific Product or Service giving rise to the claim in the 12 months preceding the claim.

10.3. Disclaimers:

• Color Variation: We strive for accuracy, but slight variations in color may occur between the image displayed on your screen (during preview or approval) and the final printed Product due to differences in monitor calibration, lighting, and the nature of printing processes. Such minor variations are not considered defects.
• AI Output: AI image generation is a complex process. While we aim for high-quality results based on your Input, we cannot guarantee that the Output will be perfect, meet all subjective expectations, or be free from occasional artifacts or imperfections inherent in current AI technology.
• Third-Party Services: We rely on third parties for aspects of the Service, such as payment processing, AI model provision, and shipping. While we select reputable partners, we are not responsible for the performance, errors, or omissions of these third parties, except where mandated by law (e.g., our responsibility for delivery to the consumer).
• User Input: We are not liable for any issues, errors, or poor quality in the final Product resulting from deficiencies or inaccuracies in the Input provided by you (e.g., vague prompts, low-resolution reference images, Input violating content guidelines or third-party rights).

11.1. Termination by You: You may stop using the Service at any time. If you have an account, you may be able to terminate it through your account settings or by contacting us.

11.2. Termination by Us: We may suspend or terminate your access to or use of the Service immediately and without prior notice or liability, for any reason or no reason, including but not limited to, if you breach these Terms, violate our Content Guidelines (Section 5.2), engage in illegal activity, fail to make payment, or if your use of the Service poses a security risk or could harm us or others.

11.3. Effect of Termination: Upon termination, your right to use the Service will immediately cease. Provisions of these Terms that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability. Data will be handled according to our Privacy Policy.

12.1. We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide reasonable notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion, but will typically include changes affecting your rights or obligations.

12.2. We will notify you of significant changes by posting the updated Terms on our website and updating the "Last Updated" date at the top, and/or by sending an email to the address associated with your account. We recommend you review the Terms periodically for changes.

12.3. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you must stop using the Service.

13.1. Any disputes arising from these Terms shall be governed by the law specified in Section 3.2.

13.2. We encourage you to contact our customer service team at help@WonderPrintLab.com first to seek an amicable resolution to any issues or complaints.

13.3. As required by EU Regulation 524/2013, we inform you that the European Commission provides an online platform for dispute resolution (ODR platform), accessible at http://ec.europa.eu/consumers/odr. You may use this platform to resolve disputes concerning online purchases.

13.4. Unless mandatory consumer protection laws in your country of residence grant you the right to bring proceedings in your local courts, any legal action shall be brought in the courts specified in Section 3.4. Mandatory binding arbitration clauses are generally not enforceable against consumers in the EU; therefore, disputes will typically be resolved through the ODR platform or court litigation.

14.1. For general inquiries or customer support regarding your order or the Service, please contact us at: help@WonderPrintLab.com

14.2. Our legal entity and country of residence details are:

Radix Catch, Lda
Vila Nova de Gaia, Portugal
Company Registration Number & VAT Number: PT517365316